Assistant Manager - Channel Sales

Role Overview

The Assistant Sales Manager (Customer Guide) plays a key supporting role in helping the Sales team achieve sales and settlement goals for the assigned community while delivering an exceptional customer experience throughout the home-buying journey.

Key Responsibilities:

• Support community sales and settlement goals by guiding purchasers from contract through closing and providing consistent weekly updates on home progress.

• Maintain accurate buyer information and activity tracking in Salesforce and Newstar Sales; complete daily/weekly/monthly followups with prospects across multiple communication channels.

• Assist in driving the community sales plan by cultivating relationships with relocation partners, realtor offices, and local businesses through outreach, presentations, and referral engagement.

• Ensure the sales office, model homes, and model parks remain professionally presented by coordinating with cleaners, landscapers, and other service providers.

• Attend biweekly sales meetings and other required workrelated meetings; submit weekly sales tracking, community logs, salesconstruction notes, and other requested documentation.

• Maintain awareness of the homebuilding market and competitive landscape for the assigned community.

• Foster a professional, inclusive, and equitable environment in all customer and team interactions.

• Adhere to Fair Housing Laws and U.S. Department of Housing and Disabilities Act requirements.
  

Required Skills & Qualifications

• Proven success in sales and/or delivering highquality customer service

• Excellent written and verbal communication skills

• Highly proactive, organized, and selfmotivated

• Strong ability to build and maintain client relationships

• Administrative experience considered an asset

• Strong computer and technology proficiency

What We Offer

• Opportunity to work on landmark projects

• Professional growth and learning opportunities

• Supportive and collaborative work culture

• Competitive compensation based on experience